How is an agent different from a chatbot?
A chatbot mainly answers. An agent may use tools, retrieve evidence, create a task or prepare a change under defined permissions.
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AI agent for a specific workflow
An AI agent takes on one clearly defined role, from processing enquiries to searching documents or preparing material for human review.
What you will get
A designed, connected and tested agent, including operating rules, documentation, training and follow-up support.
- analysis of the selected workflow
- role and operating rules
- integration and testing
- deployment, training and documentation
How the engagement works
- 01
We define one task and the agent's responsibility.
- 02
We identify information sources, rules and exceptions.
- 03
I build the first version and test it on real cases.
- 04
After refinements, we deploy it, train the team and hand it over.
ChatGPT or Copilot vs a custom solution
General assistants are useful for ad-hoc work. A custom solution adds a defined trigger, permissions, systems and review points.
| ChatGPT / Copilot | Custom solution | |
|---|---|---|
| Who starts it | a person writes a prompt | an email, form or invoice can trigger it |
| What it may do | depends on the user | defined steps, rules and exceptions |
| What it works with | whatever a person inserts | your systems and approved sources |
| Control | depends on user diligence | approval points and action logs |
| Result | varies with each prompt | a consistent process with controlled quality |
How I decide what to build
An agent is useful when one fixed sequence is not enough. It can consult several sources, choose a next step under defined rules and prepare a result for human review. Its start, finish, permitted tools and stop conditions must all be explicit.
The design separates what the agent may suggest, what it may safely execute and what a person must approve. I also cover access, knowledge sources, logs, failure states, test cases, operating cost and team hand-over.
When to choose what
The categories can be combined, but each should solve a different part of the problem.
| Option | Use it when | Main output |
|---|---|---|
| AI audit | You need to choose a priority | Opportunity map and first step |
| AI agent | The task needs context and tool use | A controlled role with human oversight |
| Automation | The steps follow clear rules | A connected and monitored flow |
| Application | Standard software does not fit | A focused interface and data model |
| Consulting | You face one concrete decision | Independent recommendation |
| AI search visibility | The site needs stronger eligibility and content | Technical and editorial plan |
Price and timing
| Starting price | Included | Timing | What I need from you |
|---|---|---|---|
| A focused AI agent starts at approximately €8,000 excluding VAT. Typical model and tool operation costs €60–€200 per month, depending on volume. The final price depends on the role, data, integrations, testing and operational support. | analysis of the selected workflow, role and operating rules, integration and testing, deployment, training and documentation | A straightforward agent usually takes 1–2 weeks. Solutions with several integrations typically take 3–6 weeks. | A documented workflow, sample inputs and outputs, an accountable owner and access to the required systems. |
Questions about ai agent
Can an agent work without a person?
It can handle low-risk steps. Sending, publishing, payments, deletion and permission changes normally stay behind human approval.
Which data can the agent use?
Only the selected sources it is permitted to access. We define what may be read, stored and sent to another service before deployment.
How do we know the agent is ready?
It must pass agreed normal, error and exception cases, with a clear owner for monitoring and recovery.
Who is responsible if AI makes a mistake?
The company remains responsible for outputs it approves and sends to a customer. Prices, discounts, complaints and contracts therefore stay behind human approval by default. I correct configuration defects I caused within the agreed scope.
A straightforward agent usually takes 1–2 weeks. Solutions with several integrations typically take 3–6 weeks.
A focused AI agent starts at approximately €8,000 excluding VAT. Typical model and tool operation costs €60–€200 per month, depending on volume. The final price depends on the role, data, integrations, testing and operational support.
A documented workflow, sample inputs and outputs, an accountable owner and access to the required systems.
An agent is not an infallible autonomous employee. The design includes boundaries, tests and points where a person makes the final decision.